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KNOW YOUR CUSTOMER (KYC GUIDELINES)

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Customer Complaint Analysis


1.0 Please click below for the details of complaints received during the year and the time taken for disposal of complaintsa:

Customer Complaint Analysis:

2.0 The following time frame has been fixed for resolution of complaints:

a) At branches: Within 24 hours but not later than 7 working days from the date of receipt of complaint.

b) At Zonal Office: Within 15 working days from the date of receipt of complaint.

c) At Head Office : Within 30 working days from the date of receipt of Complaint.

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