Customer Corner

Grievance RedressalPolicies & CodesService Charges
  1. General Complaint Form
  2. ATM Complaint Form
  3. Toll Free numbers
  4. Grievance Redressal Mechanism and Escalation Matrix 
  5. Contact Details under BankingOmbudsman Scheme 2006
  6. Ombudsman Scheme 2006
  7. Nodal Officer at Head Office
  8. Customer Complaint Analysis
  9. Unresolved public grievances in Central Government Ministries / Departments 
  10. Grievance Redressal Mechanism and Escalation Matrix for Bancassurance
Other Useful Information
  1. Important KYC Notification to the Customers
  2. Important Notice to all Debit Cardholders – Reduction in Daily ATM withdrawal Limits w.e.f 11/11/2016
  3. List of Holidays in various States for the Calendar year 2016
  4. Notification regarding 2nd and 4th Saturday of every month as Holiday
  5. Know your 15 digit Account No.
  6. List of Identity & Address proof documents for KYC
  7. Public-Notice-RBI Advisory
  8. Notice-Collection of Loan overdues through recovery agents
  9. BCSBI-Customer Matters
  10. Security Features Of genuine Indian Currency/Notes
  11. Notice-Customer Information
  12. Tips for use of Internet banking/Credit Cards & Phishing frauds
  1. Customer Guide as on February 2016
  2. Policy For Grievance Redressal
  3. Compensation Policy
  4. Policy for dealing with frequent dishonor of cheques/ECS mandates
  5. Policy for General management of Branches
  6. Policy on best practice Code
  7. Customer’s Right Policy
  8. Deposit Policy and Policy on Collection on Cheques
  9. Code for Banks commitment to Micro & Small Enterprises
  10. Code for Banks commitment to Customers
  11. Code for Collection of dues and re-possession of securities
  12. Code for Banking Practice
  13. Fair Practices Code for Lending
  14. Fair Practice Code for Credit Card Operators
  15. Disclosures to Central Vigilance Commission

DISCLAIMERS:

  1. Disclaimer for offers to Corp e-Purse / Card Holders
  1. Service Charges as on 20.02.2016
  2. Debit Cards – Reduction in Free Transactions at Metro ATMs
  3. NOTICE TO ALL DEBIT CARDHOLDERS –REVISION IN CURRENCY CONVERSION FEE W.E.F 01.10.2014
  4. RTGS & NEFT Facilities
  5. DOMESTIC MONEY TRANSFER-RELAXATIONS
  6. Notice To Corp Convenience Classic Debit Cardholders